Shipping policy

Shipping Policy

Please review this Shipping Policy carefully before placing an order. By completing a purchase with us, you agree to the terms outlined below.

Shipping Origin & Destinations

All orders are dispatched from the United Kingdom.

We currently deliver to UK addresses only, excluding Northern Ireland.

Dispatch times

Orders are usually processed and dispatched within 3–5 business days following successful payment.

Please note:

Processing times may be extended during peak periods, including Christmas and New Year.

Orders placed after 3:00 PM (UK time) will be processed on the next business day.

Business days exclude weekends and recognised public holidays.

Shipping Methods & Tracking

Orders are usually shipped via Evri or Royal Mail, depending on the service selected and destination.

All standard shipments include tracking, which will be provided once the order has been dispatched.

 

Delivery Times

Estimated delivery times are provided for guidance only. Standard delivery typically takes 2–3 business days after dispatch; however, delivery dates are not guaranteed.

We are not responsible for delays caused by couriers, weather conditions, strikes, or other circumstances beyond our reasonable control.

Lost, Delayed, or Damaged Parcels

All reports of lost, delayed, or damaged parcels are assessed on a case-by-case basis.

A parcel will not be considered lost until the courier has completed their investigation and officially confirmed loss.

Where a parcel is confirmed as lost in transit, we will offer an appropriate resolution in accordance with applicable consumer protection laws.

Incorrect Shipping Information

Customers are responsible for ensuring that all delivery details provided at checkout are accurate and complete.

We cannot accept responsibility for orders delivered to an incorrect address provided by the customer. In such cases, refunds or replacements will not be issued.

Shipping & Order Issues

• Courier delays do not constitute grounds for order cancellation or refund.

• Once an order has been dispatched, delivery responsibility passes to the courier. We will, however, provide reasonable assistance in liaising with the courier where possible.

Nothing in this policy affects your statutory rights under UK consumer law.

Working Hours

Business Hours: Monday–Friday, 9:00 AM – 5:00 PM

Customer Service Hours: Monday–Sunday, 9:00 AM – 5:00